Refund policy
🔄 Returns & Refund Policy
We want you to be fully satisfied with your purchase. If for any reason you're not happy, please review our return and refund policy below:
📅 Return Eligibility
- You may request a return within 30 days of receiving your order.
This policy applies to new customers only and website purchases only.
🚫 We do not accept returns for:
- Opened or used beauty/personal care products (for hygiene reasons)
- Sale or clearance items
- Pre-order items unless damaged
📦 How to Request a Return
Please email us at thomas@sovabloom.com with the following:
- Order number
- Reason for return
- Photos of the item (if applicable)
We’ll respond within 2–3 business days with return instructions. Customers are responsible for return shipping costs unless the item is damaged or incorrect.
💰 Refunds
- Once we receive and inspect your return, we will notify you by email.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
📌 Shipping fees are non-refundable.
⚠️ Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 3 days of delivery with photos. We’ll send a replacement or issue a full refund.
🕵️♀️ Missing Orders
If your order hasn’t arrived within the expected timeframe, please check your tracking info first. Then contact us at thomas@sovabloom.com so we can investigate.
❓Need Help?
Reach out to us at thomas@sovabloom.com or through our Contact Us page. We're here to help!